Privacy Policy - DGI Digital

DGI Digital (“we”, “us”) provides websites, domain management, social media, digital advertising, and related digital marketing services.

• Contact: admin@dgi.digital

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au.

This policy describes how we handle personal information in connection with our services generally.

It applies when you or your business interact with us, for example by:

• Using our website or other digital properties we operate
• Submitting an enquiry, brief, or application
• Email, phone, video calls, or other communications with us
• Engaging us under a proposal, statement of work, or contract
• Receiving our services, reporting, or account-related communications

Our services are intended for Australian business owners and representatives acting on behalf of a business.

It does not cover third-party sites, ad platforms, or tools we link to or use on your behalf where those parties collect information under their own terms - their privacy policies apply there.

The personal information we collect depends on how you deal with us. It may include:

We collect and use personal information where it is reasonably necessary for our business functions and activities, including with your consent, to perform a contract with you or your business, or to comply with legal obligations, as well as where otherwise permitted under the Privacy Act and the APPs.

We use personal information to:

• Respond to enquiries and discuss our services
• Deliver, administer, and improve the services we provide (including reporting and client communications)
• Create and manage records in our CRM and business systems
• Invoice, collect payment, and meet accounting and administrative requirements
• Operate, secure, and improve our digital channels and internal processes
• Comply with law and protect our legal rights
• Send direct marketing only where permitted by the Spam Act 2003 (Cth) and related rules (for example, with consent or an existing business relationship where allowed). We will not send unsolicited commercial electronic messages without consent where required by law. You can opt out as described below

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us. That includes collecting personal information by lawful and fair means, using and disclosing it for the purposes described in this policy (unless an exception applies), and taking reasonable steps to keep it secure and up to date where relevant.

Anonymity and pseudonymity (APP 2): Where lawful and practicable, you may interact with us anonymously or using a pseudonym. In some cases we may not be able to deal with you without knowing who you are (for example, to enter a contract, invoice, or provide account-specific services).

We do not sell your personal information. We share it only as needed to operate our business and deliver our services with types of recipients such as:

• Sales, CRM, and business systems - to store contact details, client records, enquiries, and related information
• Hosting, productivity, and collaboration tools - to run our operations and digital channels
• Advertising, analytics, and marketing technology - where we use such services in connection with our work (subject to this policy and applicable law)
• Technical and integration services - for example, to connect forms, data, or workflows across the tools we use
• Payment and accounting providers - where needed to bill or receive payment
• Professional advisers - such as lawyers or accountants, where required
• Regulators and courts - where required by law or to protect our rights

The actual suppliers we use may change; this section describes categories of disclosure, not a fixed list of brand names. Third parties process personal information under their own terms and privacy notices to the extent they act as independent controllers; where they process on our behalf, we expect them to follow appropriate contractual and security measures.

Some of our service providers may store or process personal information outside Australia. Where we disclose personal information overseas, we take reasonable steps in the circumstances to ensure overseas recipients handle it in line with the APPs, as required by the Privacy Act - including, where appropriate, implementing contractual safeguards and due diligence processes.

We retain personal information for as long as needed to fulfil the purposes in this policy or for any longer period where otherwise required or permitted by law, including:

• Client and CRM records - typically for the life of the relationship and a reasonable period afterwards, unless a longer period is required for legal, tax, or dispute resolution
• Financial and contractual records - as required for tax, audit, or legal purposes
• Security and server logs - typically for a shorter period unless needed to investigate an incident

You may ask us to delete your information where the APPs allow; see Your rights below.

We use reasonable technical and organisational measures appropriate to the nature of the information we hold, including access controls, system protections, and data handling practices appropriate to our size and operations. No method of transmission or storage is completely secure.

Notifiable Data Breaches scheme: In the event of an eligible data breach under the Privacy Act, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Under the APPs (where they apply), you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

If you have a privacy concern, contact us first at admin@dgi.digital. If you are not satisfied with our response, you may complain to the OAIC.

Marketing opt-out: You can opt out of commercial electronic messages from us as allowed under the Spam Act (for example, using an unsubscribe facility where we use one, or by contacting us at admin@dgi.digital).

How to exercise rights: Email admin@dgi.digital with your request. We may need to verify your identity before responding.

Our online channels may use cookies and similar technologies that our hosting and tools set for essential functions such as security, session management, and basic performance. Where we use non-essential technologies (for example, analytics, advertising pixels, or embedded widgets), we will provide appropriate notice and obtain consent where required by applicable law, and we will update this policy when our practices change materially.

We may update this policy from time to time. The “Last updated” date will change, and for material changes we may provide a notice on our website or by email where appropriate.